Privacy Policy for StrollNest

Effective Date: [October 15, 2025]

StrollNest ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you visit our website (www.strollnest.com), purchase our products, or interact with our services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information from you:

1.1 Personal Information You Voluntarily Provide

When you interact with our Services, you may choose to provide us with Personal Information that allows us to identify you. This includes, but is not limited to:

Contact Information: Name, email address, phone number, shipping address, and billing address (required for processing orders and delivery).
Payment Information: Credit/debit card details, or other payment method data (collected securely through our third-party payment processors; we do not store full payment details).
Account Information: If you create an account, your username, password (encrypted), and preferences.
Browsing & Usage Data: IP address, device type, browser information, pages visited, search queries, and interaction with our website (collected via cookies and similar tracking technologies).
Order & Transaction Data: Details of products purchased, order history, delivery status, and communication related to your orders.

2. How We Use Your Information

We use your personal information for the following legitimate purposes:

Process and fulfill your orders (including COD transactions, shipping, and delivery confirmations).
Provide customer support and respond to your inquiries, complaints, or requests.
Improve our website, products, and services (e.g., analyzing usage patterns to enhance user experience).
Send you relevant updates (e.g., order status, shipping notifications) and marketing communications (with your consent; you can opt out at any time).
Prevent fraud, unauthorized access, or other illegal activities (e.g., verifying payment details and order authenticity).
Comply with legal obligations (e.g., tax, shipping, or regulatory requirements).

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent. We may share your information in the following limited circumstances:

Third-Party Service Providers: Trusted partners who assist with order processing, shipping (e.g., courier services), payment processing (e.g., secure payment gateways), and customer support. These providers are bound by confidentiality agreements and may only use your data to perform their services for us.
Legal Compliance: If required by law, court order, or government request, or to protect our rights, property, or safety, or the rights of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner (we will notify you of any such change).

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These include:

Encryption of sensitive data (e.g., payment information) during transmission and storage.
Secure servers and access controls restricted to authorized personnel only.
Regular security audits and updates to our website and systems.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will take prompt action to address any breaches as required by law.

5. Your Rights & Choices

You have the following rights regarding your personal information, subject to applicable data protection laws:

Access: Request a copy of the personal information we hold about you.
Correction: Update or correct inaccurate or incomplete data.
Erasure: Request deletion of your personal information (where we have no legal obligation to retain it).
Opt-Out: Unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.
Withdraw Consent: If you provided consent for a specific use of your data, you may withdraw it at any time (this will not affect the legality of data use prior to withdrawal).

To exercise these rights, please contact us at [lashuan966@gmail.com] with your name, contact details, and a clear description of your request. We will respond within a reasonable timeframe (typically 30 days).

6. Cookies & Tracking Technologies

We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons) to enhance your website experience. Cookies help us:

Remember your account preferences and login status.
Track website usage and analyze trends (e.g., which products are viewed most often).
Provide personalized recommendations and targeted marketing.

You can manage your cookie preferences through your browser settings (e.g., block or delete cookies). However, disabling certain cookies may limit functionality of our website (e.g., unable to process orders or save your cart).

7. Children’s Privacy

Our website and products are intended for adults (parents or guardians). We do not knowingly collect personal information from children under the age of 13. If we discover that we have collected data from a child under 13 without parental consent, we will promptly delete it. Parents or guardians may contact us to verify and request removal of such data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website or services after the update constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: lashuan966@gmail.com

By using StrollNest’s website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.